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      Troubleshooting the QBank Office 365 Connector

      If you’re having trouble accessing the login screen in the QBank Office 365 Connector, it’s likely due to a caching issue. Clearing the cache usually resolves this and allows the connector to reload properly.

      Below are the steps for both Windows and Mac users.

      Windows: Clear cache and restart the connector

      1. Right-click inside the connector window and select Inspect (or Granska)
        – Alternatively, click the three-dot menu in the top-right corner and choose View source

      2. In the developer panel, go to the Application tab

      3. Under Local Storage, select the item starting with https://office-connector...

      4. Right-click and choose Clear

      5. Close the Inspect window

      6. Close the connector window

      7. Reopen the connector from Word or PowerPoint

      Mac: Clear web cache and restart the connector

      1. Click the menu in the top-right corner of the connector window

      2. Select Clear Web Cache

      3. Close the connector window

      4. Reopen the connector from Word or PowerPoint

       


      If the issue persists after clearing the cache, contact your QBank support team for further assistance.

      Read more about the Office 365 Connector: