Data Protection, Backup and Recovery
This article provides an overview of QBank's backup routines, data restoration process, and where to find additional information regarding incident management, service availability, and data protection.
Backup Policy
To help protect and safeguard customer data, QBank performs regular backups of legitimate Customer Data.
The following backup routines are in place:
- Daily backups are retained for 30 days.
- Monthly backups are retained for 3 months.
These backup procedures are intended to support data recovery if restoration of previous versions is required.
Restoring Data
If you need to restore a previous version of your data, please contact QBank Support.
Subject to the availability of the requested data within the applicable retention periods, QBank can assist with restoring data from available backups.
Please note that data restoration services may be subject to additional charges and are performed on a time and materials basis according to QBank's current price list.
Incident Management and Disaster Recovery
QBank follows established operational procedures for handling incidents and service disruptions.
Information regarding support processes, incident management, response times, and service commitments can be found in our Service Level Agreement (SLA).
Related Documentation
For more detailed information, you can refer to the following documents:
- You can read more about customer data, backup routines, and retention in the General Terms and Conditions, Section 9 - Customer Data: General Terms and Conditions (Section 9 – Customer Data)
- Information about support processes, incident handling, and service commitments is available in the Service Level Agreement (SLA): Service Level Agreement (SLA)
- Details regarding how personal data is processed and protected can be found in the Data Processing Agreement (DPA): Data Processing Agreement (DPA)